I Am A Roger Or Anita Radcliffe - 1709 Words

In a world where you want to be a Roger or Anita Radcliffe, most of us end up being a Cruella De Vil without even knowing it. 101 Dalmatians is a perfect example of why we should spay or neuter our pet(s). Most of us know this cute, somewhat terrifying, Disney movie where 15 innocent puppies get stolen by the evil Cruella De Vil for their furs. They end up escaping, along with the rest of the pups stolen from other homes, to find one loving home. But imagine this, imagine if the place they ended up going to wasn t an old abandon house but an animal shelter in your neighborhood. Imagine if they didn’t escape or get adopted into a loving home but they were put down because there are too many pups and not enough people or homes. 15 puppies can turn into 225 puppies if each pup in the first generation had a litter. Think about it, are all of those dogs going to find homes? â€Å"Spaying or neutering a single pair of unsterilized cats or dogs will literally save the lives of thous ands of unwanted kittens and puppies† â€Å"Spaying and Neutering Information†. There are many many problems caused from not spaying or neutering your pet including overpopulation, health problems, and behavioral issues. To help end this nationwide problem we need to examine the causes and effects that come when you don’t spay or neuter your pet and go over the solutions to fix it. Animal overpopulation is a huge problem and you, and every other human, contributes to this problem when you don’t spay or neuter

Do You Agree with the View That by 1940 Free Essays

Do you agree with the view that by 1940 the main obstacle to Indian independence was not British imperialism but divisions within India? Many people believe that in the 1940’s most of India’s problems involving independence was to do with divisions within India rather than British imperialism. In this essay I will be looking at both points of view and finally giving my opinion. I will be using three sources also to help me show both sides of the story. We will write a custom essay sample on Do You Agree with the View That by 1940? or any similar topic only for you Order Now I will also be using my further knowledge to add a wider range of knowledge. Source 15 is a statement made by Viceroy Linlithgow during discussions with Muhammad Ali Jinnah in August 1940, concerning arrangements for the wartime administration of India. In this source he is both for and against the view of the question. â€Å"His Majesty’s Government could not contemplate transfer of their present responsibilities for the peace and welfare of India to any system of Government†. This is suggesting that England can’t even imagine giving any real power to India. Which means England is withholding any peace for India by not giving them any power. England are also holding back any welfare for India by keeping all the power. However, the Viceroy also says afterwards, â€Å"Whose authority is directly denied by large and powerful elements in India’s national life†. This quote is saying that divisions within India are slowing down the progression of gaining power for India. Even England’s power over India is being disrupted by the divisions within India. If a specialist governing country is struggling to stay in control how is an inexperienced country going to handle one of the largest countries in the world? Linlithgow made the August offer in 1940; along with Jinnah they discussed a whole range of issues regarding India and the war. The Viceroy did make an effort to involve the Muslim community with the proposals in the august offer as well. One of the proposals was â€Å"an assurance that the government would not adapt any new constitution without the prior approval of Muslim India†. This shows that the Viceroy tried to prevent divisions within India. Source 16 is a lot more one sided compared to source 15. Source 16 mainly believes that it is British imperialism that is preventing Indian Independence. This source is from W. O. Simpson, from ‘changing horizons’, which was published in 1986. One of the most obvious quotes backing up the hatred towards British Imperialism is, â€Å"The idea, and the Government of India Act that emerged on 1935, was strongly opposed by one faction in the Conservative Party, which formed itself into the Imperial Defence League. † This Defence League tried to prevent the Act being passed but it was unsuccessful in its efforts, and the Act was passed. â€Å"The Act was attacked both in Britain for going too far†. If Britain didn’t go as far as they did with the act they would have had a more successful reign. In this source there is a quote that suggests that divisions within India that was stopping Indian Independence. â€Å"in India for not going far enough†. This quote suggests that India didn’t believe the Act wasn’t taken out as much as they would have liked. Round table conferences did prove that congress didn’t speak for all of India, and due to the minority of the Muslims in India the 1937 elections were very nerve racking for the Muslims. If Congress came into power they would have been in a very bad situation. The Muslim League needed to win over all of the Muslims and make sure the trials can become fair. Source 17 is much like source 15 because they a both fairly even sided, in what they say. This source is from Rosemary Rees, India 1900-47, published in 2006. It mentions the faults of both British Imperialism and the Divisions between India. â€Å"If only Congress could, in, fact, speak for all main elements in India’s national life then, however advanced their demands our problem would have been in many respects, far easier†. This quote is strongly suggesting that the division in India is preventing the independence. The fact that England can’t get a straight answer from India is making England less confident in giving them independence. They had Congress saying they spoke for the whole of India and they had the Muslim League saying that they don’t and because they are the minority in India they should get an equal say in matters so the Congress doesn’t just make lives for the Hindus better and forget about the Muslims. However, Churchill was adamant that he wasn’t going to give India up. He didn’t even think about it. He knew that he wanted to keep it, therefore in his mind he is going to keep it, no matter what. In source 17 he strongly backs this statement up in saying â€Å"We mean to hold our own. I have not become the King’s first minister in order to preside over liquidation of the British Empire. † This quote just shows how incredibly stubborn Churchill was in his views of handing over India’s independence. It didn’t matter what was happening around him or what was happening in India, India was England’s and he intended it to stay that way. All of these sources mention both points, in different amounts. I personally believe that it was mainly down to British imperialism that prevented India to gain independence. In the 1940’s India found it hard to find independence at all. Though I don’t believe it was all down to England. The fact that India couldn’t give an answer that related to both Muslims and Hindus meant that England lost trust in them. Gandhi was trying to claim that he was speaking for the whole country, whilst Muslims were pleading not to listen to him. It was all very confusing for the English. How to cite Do You Agree with the View That by 1940?, Essay examples

Management Service and Relationship Marketing

Question: Discuss about the Management Service and Relationship Marketing. Answer: Introduction Service encounter can be defined in terms of the service to be provided by the organization to its customers (Chathoth et al. 2013). The organization that is chosen for this study is The Langham Hotel in Australia. It is the most popular five star luxury hotels in Melbourne, which provides memorable experience to the customers (Langhamhotels.com 2016). The study will draw a flowchart of the front stage and back stage service operation of the hotel. Apart from that, the study will also describe the significance of the service encounter of this hotel. On the other hand, managerial implication for this hotel will also be described in this study. Discussion Service encounter is the transactional interaction between organization and customers. It is defined in terms of customer satisfaction organization provides to its customers. Service encounter in The Langham Hotel is extremely popular for its personalized and genuine service provided to its customers (Wong 2013). In order to provide customized and personalized service, the hotel has divided its whole business operation into front stage and back stage service operation. Each of the two stage operations has unique functionality towards serving the customers in an effective way. Service encounter is measured from research and booking through stay and departure from the hotel. I have came to understand from the above figure that in front stage service encounter, the hotel has attractive and customized website through which the customers can get exact overview about the hotel. The price and service criteria have been clearly depicted in the website of this hotel. From here, customers can easily be interested to visit the hotel. After entering the room, customer gets room having a haven of plush and bespoke furnishing with soft paneled walls and high ceiling (Noone, Wirtz and Kimes 2012). Customers also get warm greeting and all level of support for staying in the hotel. The hotel has excellent exterior parking service, which removes the difficulties faced by the customers in parking their own cars. In case of dining service of The Langham Hotel, the customers experience graceful service with high level of sophistication. Customers can experience ambient, candlelight and jazz, while having dinner (Torres, Fu and Lehto 2014). It is extremely pleasing to the customers. Apart from that, all the services of this hotel are provided in timely manner that motivates the customers to repeat their tour in this hotel again. A fully equipped hotel of this hotel attracts the health conscious customers as it provides rejuvenating day spa and indoor pools (Lo, Wu and Tsai 2015). Apart from that, the front stage operation also takes care of entertainment activities of the customers including customized TV program and indoor games. Front stage operation also looks after call room service for the customers. Customers can call the service staff anytime and get instant service at their room itself (Ariffin and Maghzi 2012). Apart from that, front stage operation also takes the responsibility of smo oth check out for the customers. Customers get quite extension in their check out time and therefore, the customers can smoothly leave the hotel ground. The back stage operation of the hotel takes care of the indirect operation of the hotel. Back stage operation does not necessarily have direct interaction with the customers. They are responsible for the registration system of the hotel while taking accommodation order from the customers (ÄŒivre et al. 2013). Apart from that, in this stage, employees of the hotel prepare food for the customers takes care of the system to be provided to them. Back stage operation also takes care of the technologies needed for smooth customer service of the hotel (Gazzoli, Hancer and Kim 2013). Managerial implication defines the recommendation to be provided to the manager for keeping the hotel service up to the satisfaction level of the customers (Nieves and Segarra-Ciprs 2015). Apart from that, it also defines the ways for enhancing the service quality of the hotel. From my point of view, the managers of this hotel should hire effective web designers for designing more attractive and customized website for the customers. In case of reception service, the manager should recruit influential and talented person, who and easily interact with the customers and give them personalized warm while entering into the hotel. I think an effective manager of the hotel should lead the service staffs effectively for giving dedicative and proficient service to the customers. The manager should indentify the unique needs of the customers and accordingly suggest the service staff to provide service. The manager should also provide frequent training to the hotel employees for making them acq uainted with the new service demands (Wang, Chen and Chen 2012). The manager should effectively coordinate each of the department so that no service gap has been found. Apart from that, I also think that, the manager should properly plan and organize the hotel accommodation for provide memorable customer experience. One of most important managerial implications for this organization would be to handle the customer comments and complaints effectively. The managers should listen to customer complaints effectively and try to resolve it immediately for keeping up the hotel reputation. All the information regarding the customer service should updated to the manager for ensuring smooth operation of those services. Often, frequent remit in the customers room are needed to be done from the part of managers for ensuring excellent service (Wong 2013). Moreover, the manager should also plan an effective budget for efficient service operation. Conclusion While concluding the study, it can be said that The Lanham Hotel in Australia is extremely reputed for its personalized and customized service provided to the customers. The whole service encounter process is divided into front stage and back stage operation. The front stage operation of the hotel interacts with the customers directly. While, the back stage operation does not necessarily interact with the customers but are responsible for effective service operation. In the front stage operation, customers get excellent room service and warm welcome in the time of check in and check out. Customers can directly order their food and other requirement in their hotel room itself. On the other hand, in the back stage operation, the employees make food for the customers and take care of the technologies for smooth operation of the hotel service. Managerial implication of this hotel would be to ensure smooth coordination among different hotel departments. Reference List Ariffin, A.A.M. and Maghzi, A., 2012. A preliminary study on customer expectations of hotel hospitality: Influences of personal and hotel factors.International Journal of Hospitality Management,31(1), pp.191-198. Chathoth, P., Altinay, L., Harrington, R.J., Okumus, F. and Chan, E.S., 2013. Co-production versus co-creation: A process based continuum in the hotel service context.International Journal of Hospitality Management,32, pp.11-20. ÄŒivre, Ã…Â ½., KneÃ…Â ¾eviĆ¡, M., Baruca, P.Z. and Fabjan, D., 2013. Facial attractiveness and stereotypes of hotel guests: An experimental research.Tourism Management,36, pp.57-65. Gazzoli, G., Hancer, M. and Kim, B., 2013. Explaining why employee-customer orientation influences customers' perceptions of the service encounter.Journal of Service Management,24(4), pp.382-400. Langhamhotels.com. 2016.Melbourne Luxury Hotel | The Langham, Melbourne. [online] Available at: https://www.langhamhotels.com/en/the-langham/melbourne/ [Accessed 23 Aug. 2016]. Lo, A., Wu, C. and Tsai, H., 2015. The impact of service quality on positive consumption emotions in resort and hotel spa experiences.Journal of Hospitality Marketing Management,24(2), pp.155-179. Nieves, J. and Segarra-Ciprs, M., 2015. Management innovation in the hotel industry.Tourism Management,46, pp.51-58. Noone, B.M., Wirtz, J. and Kimes, S.E., 2012. The Effect of Perceived Control on Consumer Responses to Service Encounter Pace A Revenue Management Perspective.Cornell Hospitality Quarterly,53(4), pp.295-307. Torres, E.N., Fu, X. and Lehto, X., 2014. Examining key drivers of customer delight in a hotel experience: A cross-cultural perspective.International Journal of Hospitality Management,36, pp.255-262. Wang, C.H., Chen, K.Y. and Chen, S.C., 2012. Total quality management, market orientation and hotel performance: The moderating effects of external environmental factors.International Journal of Hospitality Management,31(1), pp.119-129. Wong, I.A., 2013. Exploring customer equity and the role of service experience in the casino service encounter.International Journal of Hospitality Management,32, pp.91-101.